Field Service Representative – Amman (Royal Jordanian)

About the role

The Pratt & Whitney Customer Business organization is seeking a Field Service Representative to work from its Amman office supporting Royal Jordanian and other regional airlines. The role provides on‑wing technical assistance, coordinates warranty and spare‑part activities, and acts as the primary liaison between the customer and Pratt & Whitney engineering and service teams.

Key responsibilities

• Deliver 24‑hour on‑wing technical support for assigned engine groups, handling troubleshooting, warranty claims and spare‑part allocation.
• Coordinate with the customer’s power‑plant engineering team, Customer Technical Service and internal Pratt & Whitney groups to resolve operational issues.
• Maintain real‑time communication using tools such as Engine Wise Connect, EData+ and MS Dynamics.
• Represent Pratt & Whitney at customer meetings, from senior executives to line technicians.
• Collaborate with other field representatives and internal cross‑functional teams to develop solutions.

Required profile

• Strong knowledge of aviation gas‑turbine engines and proven troubleshooting ability.
• Excellent communication skills and ability to work independently with minimal supervision.
• Willingness to be available 24/7 for customer support.

Required skills

• Engine Wise Connect
• EData+
• MS Dynamics
• Engine troubleshooting