Guest Service Supervisor

About the role

The Guest Service Supervisor leads the front office team to deliver exceptional first impressions for hotel guests. You will coordinate daily operations, support sales initiatives, and ensure a seamless experience for VIPs and special events.

Key responsibilities

• Supervise Front Office operations during assigned shifts, maintaining consistently high standards.
• Inform the team of daily VIP guests, special events, and promotional offers.
• Monitor appearance, standards, and performance of team members, emphasizing training and teamwork.
• Drive revenue through up‑selling and marketing programs.
• Handle guest requests, inquiries, and complaints promptly and thoroughly.
• Maintain a professional and welcoming front office environment.

Required profile

• Previous Front Office experience in the hotel, leisure, or retail sector.
• Strong commercial and business awareness with proven sales capabilities.
• Calm, organized work ethic with the ability to prioritize and meet deadlines.
• Excellent supervisory, interpersonal, and communication skills.
• Passion for delivering exceptional guest service.

Required skills

• Strong commercial awareness.
• Sales and up‑selling abilities.
• Supervisory and team‑leadership experience.