Help Desk Technical Tier I Support

About the role

The Help Desk Technical Tier I Support position provides first‑line assistance for computer and network issues. It is part of a pipeline of roles and may become available soon, supporting mission‑critical IT services for U.S. government contracts.

Key responsibilities

• Perform laptop imaging and deployment across the network.
• Conduct basic IP and network connectivity troubleshooting.
• Create, manage, and de‑provision user accounts in a Microsoft domain environment.
• Assign users to groups, apply permissions, and manage Exchange mailboxes.
• Diagnose and resolve email‑related problems for end users.
• Troubleshoot, configure, and map shared printers.
• Document all support actions and troubleshooting steps for reporting and tracking.

Required profile

• Active, in‑scope U.S. Government Secret clearance (interim acceptable) and U.S. citizenship.
• Minimum 7 years of experience with IT systems and 4 years in IT customer support.
• At least 2 years of experience in a military environment.
• One of the following certifications: A+, CE, CCNA‑Security, CND, Network+, or SSCP.
• Willingness to travel up to 10% for mission support.
• Associate’s degree in Networking or 11 years of recent specialized experience.

Required skills

• Laptop imaging and deployment tools.
• IP networking and basic connectivity troubleshooting.
• Microsoft Active Directory user and computer management.
• Exchange mailbox administration.
• Printer configuration and shared printer mapping.
• Technical documentation of support actions.