Hotel Cleanliness Supervisor - Housekeeping

About the role

St. Regis Hotels & Resorts, part of Marriott International, is looking for a full-time, non-management Hotel Cleanliness Supervisor in Amman. The supervisor inspects rooms and public areas after cleaning, runs room reports and coordinates housekeeping with other departments.

Key responsibilities

• Inspect guest rooms, public areas and the pool after cleaning to ensure quality standards.
• Run sold room reports, verify room status, identify discrepant rooms, prioritize cleaning and update the status of departing guest rooms.
• Assist housekeeping management with daily activities and act as a liaison between housekeeping, engineering, front office and laundry.
• Document and resolve discrepant-room issues with the front desk, prepare and distribute room assignment changes, and brief the next shift.
• Help with hiring, training, scheduling, evaluating, counseling, disciplining and coaching staff, and follow safety and security policies.
• Welcome guests, anticipate their needs, assist people with disabilities and speak clearly and professionally.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.
• Physical ability to move objects up to 55 pounds, handle a housekeeping cart on uneven ground, stand or sit for long periods and use computers and POS systems.