ITSM/ITAM System Engineer
TJDEED Technology® · Amman
Job description
About the role
We are looking for an IT Service and Asset Management (ITSM/ITAM) System Engineer to design, implement and optimise ITSM and ITAM solutions for our enterprise clients. You will work with ManageEngine Service Manager and apply ITIL best practices to streamline operations and improve service delivery.
Key responsibilities
- Lead end‑to‑end implementation of ITSM and ITAM solutions, from requirements gathering to deployment and post‑implementation support.
- Architect scalable, resilient ITSM/ITAM environments that meet evolving client needs.
- Define and enforce ITIL‑based processes for incident, change, asset and service‑catalog management.
- Drive continuous improvement using automation, analytics and emerging technologies.
- Collaborate with stakeholders, mentor junior engineers and stay current with industry trends.
Required profile
- Bachelor’s degree in Computer Science, Information Technology or a related field.
- Minimum one year of experience implementing and supporting ITSM/ITAM solutions.
- Solid understanding of ITIL principles, with ITIL Foundation v4 certification.
- Proven ability to design and deploy solutions in large enterprise environments.
- Strong analytical, problem‑solving and communication skills.
Required skills
- ManageEngine Service Manager
- ITIL Foundation v4
- IT Service Management (ITSM) concepts
- IT Asset Management (ITAM) concepts
- Solution architecture and design for enterprise environments
Questions fréquentes
Why are you reporting this job?
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
Published 3 hours ago
Expires 1 month from now
6 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
TJDEED Technology®
Amman
Related job offers
-
Service Delivery Manager
TJDEED Technology® Amman -
Senior React Native Engineer
Mada BNPL Amman -
QA Engineer – Manual & Automated Testing (Amman)
Equiti Group Amman -
System Analyst – Cybersecurity Directorate (Jordan Armed Forces)
Mutah University Al Karak -
Information Technology Infrastructure Manager
The Kingdom Health المملكة للرعاية الصحية والتعليم الطبي Gouvernorat d'Amman