Operations Manager

About the role

The Operations Manager drives day‑to‑day performance across all guest‑facing areas of the hotel, ensuring operational efficiency, financial results and service quality align with brand standards. Working closely with the General Manager and department heads, the role provides visible leadership in rooms, food & beverage, banqueting, events and guest experience.

Key responsibilities

• Provide hands‑on leadership and oversight of daily hotel operations, maintaining consistency with brand and service standards.
• Maintain a strong operational presence during peak periods, major events, high occupancy and VIP arrivals.
• Collaborate with department heads to identify operational challenges, service gaps and productivity opportunities.
• Review and optimise operating procedures, staffing deployment, opening/closing routines and guest touchpoints.
• Lead structured operational reviews, implement corrective actions and monitor their sustainability.
• Conduct regular inspections and walk‑throughs of public areas, back‑of‑house and guest spaces to ensure cleanliness, safety and presentation standards.
• Coordinate with Engineering, Housekeeping, Security, Front Office, Food & Beverage, Culinary and Sales to resolve issues affecting the guest experience.
• Oversee restaurant, bar, lounge, in‑room dining and banqueting operations, ensuring guest satisfaction while meeting revenue and profitability targets.
• Work with culinary teams to optimise menus, concepts, service delivery, promotions and outlet performance.
• Monitor Food & Beverage cost of sales, payroll productivity, wastage, inventory controls and other key cost drivers.

Required profile

• Proven ability to lead large, multi‑departmental hotel operations.
• Strong presence on the property, especially during high‑volume periods.
• Experience collaborating with senior department leaders to drive operational improvements.
• Analytical mindset to review procedures, identify gaps and implement efficient solutions.
• Commitment to maintaining high standards of cleanliness, safety and guest service.

Required skills