Quality Assurance Specialist

About the role

We are looking for a highly organized Quality Assurance Specialist to join our team. The role focuses on monitoring service quality, ensuring compliance with company standards, and driving continuous improvement across multiple departments.

Key responsibilities

• Monitor and evaluate employee performance against company standards and SOPs.
• Conduct regular quality audits on customer interactions, reservations, documentation, and operational processes.
• Identify process inefficiencies and recommend practical improvements.
• Prepare quality reports and performance analysis for management.
• Ensure compliance with internal policies, procedures, and quality standards.
• Investigate service issues and recommend corrective and preventive actions.
• Collaborate with department heads to improve customer experience and operational efficiency.
• Assist in developing and updating SOPs, workflows, and quality control measures.

Required profile

• 2‑5 years of experience in Quality Assurance, Process Improvement, Compliance, or Operations.
• Strong analytical and reporting skills.
• Excellent attention to detail.
• Effective communication and problem‑solving abilities.
• Experience in service industries, travel, or hospitality.

Required skills

• Microsoft Excel
• Microsoft Office