Retail Relationship Officer (Premium Clients)

About the role

We are seeking a Retail Relationship Officer to manage and grow relationships with premium‑segment clients. The role focuses on delivering high‑quality service, promoting the bank’s products, and acquiring new high‑value customers.

Key responsibilities

• Welcome premium clients, understand their needs and provide efficient service in line with bank standards.
• Respond to client inquiries, ensuring a positive image of the bank and fostering long‑term relationships.
• Market existing and new bank products, delivering clear and professional explanations to increase sales.
• Execute internal and external sales plans to attract new premium clients.
• Conduct field visits to current and prospective clients to open communication channels and expand the client base.
• Review credit facility requests, verify documentation, ensure policy compliance and forward recommendations to supervisors.
• Manage the client portfolio, delivering high‑quality service across all bank channels and driving cross‑selling opportunities.

Required profile

• University degree in administrative sciences, banking or a related field.
• Minimum 3 years of experience in sales management and customer service.
• Proficiency in English.
• Strong knowledge of the bank’s products, services and relevant policies.
• Ability to work under pressure and handle customer complaints within authorized limits.

Required skills

• Experience with CRM‑CX systems.
• Proficient use of computers and standard office applications.