Senior Business Analyst – B2B Telecom

About the role

A highly experienced Senior Business Analyst is sought in Amman, Jordan, to analyse, define and document business requirements for enterprise telecommunications products, sales and service processes. The analyst works closely with business stakeholders, solution architects and development teams to turn business needs into functional specifications and user stories, keeping CRM, Billing and Order Management systems aligned.

Key responsibilities

• Gather, analyse and document B2B business requirements and enterprise processes.
• Translate business needs into functional specifications and detailed user stories.
• Collaborate with solution architects and development teams on solution design.
• Analyse business and technical impacts across CRM, Billing and Order Management systems.
• Support testing and User Acceptance Testing (UAT), obtain business sign-off and maintain up-to-date requirements and process documentation.

Required profile

• 10+ years of experience in business analysis within the telecommunications B2B / enterprise domain.
• Strong understanding of B2B telecom products, enterprise sales and service processes.
• Experience supporting testing, UAT and business sign-off.

Required skills

• Hands-on knowledge of CRM, Order Management and Billing systems.
• Telecom platforms: Oracle Siebel CRM, Oracle BRM (Billing and Revenue Management), Oracle OSM (Order and Service Management).
• Business process modelling with BPMN.
• Jira and Confluence.