Shop Sales & Services Manager - Tafilah

About the role

Orange Jordan is hiring a Shop Sales & Services Manager for its Tafilah shop. The role combines driving revenue growth with leading a team of sales and service staff, managing shop operations and keeping the customer experience strong.

Key responsibilities

• Drive revenue growth by exceeding sales targets through effective sales strategies and team motivation.
• Develop and run sales and service initiatives that improve the customer experience and retention.
• Lead, coach and mentor a team of sales and service professionals, building a culture of collaboration and accountability.
• Manage shop operations, ensuring health and safety standards, efficient resource use and cost minimisation.
• Analyse sales and customer data to find trends and opportunities, and implement data-driven solutions.
• Resolve complex customer issues and complaints with empathy and negotiation skills.
• Apply Orange's brand standards, policies and procedures consistently in the shop.
• Build strong relationships with regional managers, marketing teams and other departments.
• Run regular performance evaluations, give constructive feedback and identify training needs.
• Improve the customer journey, stay up to date on industry trends and competitors, and share insights with the team.
• Manage inventory levels and product availability, and prepare regular performance reports for management.
• Champion cultural transformation, agile thinking and a positive, empowering employee experience.

Required profile

• Bachelor's degree in Business Administration, Marketing or Public Administration.
• 5-7 years of experience in a retail management role, preferably in the telecommunications industry.