Spa Receptionist

About the role

Join our spa team as a Receptionist and become the first friendly face our guests encounter. You will create a welcoming atmosphere while ensuring smooth scheduling and seamless guest experiences.

Key responsibilities

• Greet all guests with a genuine smile and warm welcome.
• Manage the spa’s booking system accurately, handling reservations via phone, email, and in‑person.
• Optimize therapist schedules to maximize efficiency and guest satisfaction.
• Process cancellations and reschedule appointments courteously.
• Promote and upsell spa services and retail products based on guest preferences.
• Follow all spa policies, procedures, and safety standards.

Required profile

• Excellent communication skills to handle guest inquiries, concerns, and compliments.
• Strong problem‑solving ability to turn issues into positive outcomes.
• Fluency in the local language; additional languages are a plus.
• Literate and tech‑savvy with good reading, writing, basic maths, and computer proficiency.

Required skills

What we offer

• A dynamic, customer‑focused work environment.
• Opportunities for professional growth within the hospitality sector.
• Competitive compensation and benefits package.