Systems Clerk

About the role

The Systems Clerk provides essential technical support for computer hardware, peripheral equipment, and related software within Marriott International’s operations in Jordan. This full‑time position ensures that all IT assets function smoothly and that any technical issues are resolved promptly.

Key responsibilities

• Troubleshoot and repair hardware problems and peripheral devices such as printers and scanners.
• Respond to program error messages, correct issues, or terminate faulty programs.
• Provide technical guidance to resolve business‑related IT problems.
• Escalate major hardware or software failures to vendors or specialized technicians.
• Enter commands and operate controls on computers and peripherals to integrate equipment.
• Maintain and upgrade hardware, software, and website technical architecture, including telecommunication connectivity.
• Report accidents, injuries, or unsafe conditions immediately to supervisors.
• Communicate effectively with colleagues using electronic devices and written formats.
• Perform physical tasks such as lifting objects up to 50 lb and reaching overhead.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work experience required.
• No supervisory experience required.
• No specific license or certification required.

Required skills

• Hardware troubleshooting
• Peripheral equipment operation (printers, scanners)
• Software maintenance and upgrades
• Website technical architecture knowledge
• Telecommunication connectivity basics