Technical Support Engineer
Jordan Business Systems - JBS · Amman
Job description
About the role
We are seeking a Technical Support Engineer to deliver prompt, efficient resolution of technical issues for our partners and end‑users. The role requires strong relationship management, clear communication, and a commitment to maintaining high satisfaction levels across all stakeholders.
Key responsibilities
- Analyze technical problems using defined support processes and record actions taken.
- Address technical issues raised by partners and end‑users quickly and efficiently.
- Maintain and strengthen relationships with partners and customers.
- Ensure continuous, effective communication with assigned vendors to secure full technical support.
- Participate in after‑hours support rotations, handling queries and escalating issues when necessary.
Required profile
- Bachelor’s degree in Computer Science or a related field.
- At least three years of relevant experience, preferably as an ATM Engineer.
Required skills
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Published 1 month ago
Expires 3 weeks from now
66 views · 0 interested
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Jordan Business Systems - JBS
Amman