Telephone Operator

About the role

We are looking for a Telephone Operator to join our Guest Experience team at The Ritz‑Carlton in Amman. In this front‑line position you will be the voice of the hotel, handling guest calls, providing information, and supporting seamless service throughout each stay.

Key responsibilities

• Answer and direct telephone inquiries from guests and external partners.
• Process operational requests, such as reservations, wake‑up calls, and service orders.
• Document guest interactions and complete daily reports.
• Share local area highlights and recommendations to enhance the guest experience.
• Maintain the “Gold Standards” of service by delivering courteous, accurate, and timely assistance.
• Perform light physical tasks, including moving objects up to 10 lb without assistance.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior work experience required.
• Ability to stand, walk, or sit for extended periods.
• Capability to lift and carry items weighing up to 10 lb.
• Professional appearance and communication skills.

Required skills

What we offer

• Full‑time, on‑site position within a globally recognized luxury brand.
• Equal‑opportunity workplace that values diversity and inclusion.
• Opportunities for career growth in the hospitality industry.