Contact Center Executive – Customer Service Representative

About the role

The Contact Center Executive will deliver high‑quality customer service by answering inquiries, resolving issues, and providing accurate information about Aramex’s products and services. You will act as the primary point of contact for customers, ensuring a professional and helpful experience.

Key responsibilities

• Answer inbound calls and respond to customer inquiries promptly.
• Identify and resolve customer problems while adhering to company policies.
• Record all interactions, customer data, and transactions in the CRM system.
• Manage call time efficiently to meet performance metrics such as handling time and quality scores.
• Provide regular feedback to supervisors on trends, recurring issues, and improvement suggestions.
• Stay updated on product knowledge through ongoing training.

Required profile

• Bachelor’s degree or equivalent minimum education.
• Strong verbal and written communication skills.
• Customer‑focused attitude with patience, empathy, and the ability to handle challenging interactions.
• Problem‑solving abilities and adaptability to change.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Ability to work under pressure and maintain a medium to high typing speed.

Required skills

• Experience using a CRM system for logging customer interactions.