Customer Success Manager

About the role

Globitel is looking for a Customer Success Manager to own the end‑to‑end relationship with assigned accounts after implementation. You will work closely with both operational and senior stakeholders to ensure customers fully adopt our solutions and achieve measurable outcomes.

Key responsibilities

• Own the post‑implementation customer relationship, building strong ties with operational and senior stakeholders.
• Lead regular business reviews focused on outcomes, performance, and improvement opportunities.
• Translate customer goals into structured success plans, monitor usage and satisfaction, and proactively identify risks.
• Drive retention, contract renewals, and identify upsell or cross‑sell opportunities in collaboration with Sales.
• Support proposal and renewal discussions with strong customer insights and strengthen long‑term partnerships.

Required profile

• 5–7 years of experience in Customer Success, Account Management, or Client Relationship Management.
• Experience working with enterprise clients or complex B2B solutions.
• Strong commercial and relationship‑management mindset.
• Excellent communication, presentation, and stakeholder‑management skills.
• Ability to work cross‑functionally and take full ownership of customer outcomes.
• Fluent in English and Arabic.