Debt Collection Specialist

About the role

PIPECARE Group, a provider of technology and services to the oil & gas pipeline sector, is seeking an experienced Debt Collection Specialist to manage receivables for its operations in Amman, Jordan. The role involves full‑cycle invoice‑to‑cash management, client communication and coordination with commercial and project teams.

Key responsibilities

• Own and manage the full receivables ledger for assigned accounts, from invoice issuance to cash receipt.
• Proactively contact clients to follow up on outstanding invoices, applying structured escalation protocols and monitoring payment milestones.
• Identify and resolve invoice disputes in coordination with Operations and Sales, and maintain a live aging report (30/60/90/120+ days) presented weekly to the CFO.
• Work closely with the Commercial Manager to align collection activity with contract milestones, variation orders and early‑payment incentive programs.
• Build and document the group’s debt‑collection process, including escalation matrix, contact cadence and legal referral thresholds.
• Produce monthly collections reports for the CFO, track DSO by entity/market/client and liaise with legal counsel for pre‑litigation or litigation‑stage accounts.

Required profile

• Minimum 6 years experience in debt collection, credit control or accounts receivable management.
• Proven track record collecting from government‑linked entities, NOCs or large corporates in the Middle East.
• Native or fluent Arabic and professional English proficiency.
• Deep understanding of invoice‑to‑cash cycles and milestone‑based billing.
• Experience designing or formalising a collections process, not only following existing procedures.

Required skills

• Advanced Excel for reporting and analysis.
• ERP‑based AR modules, preferably Dynamics 365 or Odoo.
• Familiarity with legal enforcement mechanisms across MENA jurisdictions.