Editorial Client Manager

About the role

Wiley’s Peer Review and Production Solutions team is expanding and seeks an Editorial Client Manager to lead the delivery of peer‑review and editorial office services for scholarly journals. You will oversee a group of Editorial Assistants and Managing Editors, ensuring high‑quality support that meets each client’s unique needs.

Key responsibilities

• Lead, mentor, and develop a team providing peer‑review and editorial office management services.
• Act as the primary point of contact for client queries and day‑to‑day editorial service management.
• Monitor staff workload, identify staffing needs, and coordinate with the Editorial Division leadership.
• Ensure all team members are trained on current protocols, systems, and best practices.
• Collect and share institutional knowledge about each client to improve service delivery.
• Continuously improve internal processes, protocols, and best practices for the client group.
• Collaborate with other Client Managers to optimise staffing and project profitability.
• Travel to client meetings and industry conferences as required.

Required profile

• Professional proficiency in written and spoken English.
• Proven ability to lead, motivate, and develop a team.
• Experience in team building, training, and performance management.

Required skills