Front Desk Receptionist – Veterinary Hospital

About the role

We are seeking a professional, friendly, and compassionate Front Desk Receptionist to be the first point of contact for clients at our leading veterinary hospital. The role combines customer service with administrative duties, ensuring a welcoming experience for pet owners and their animals.

Key responsibilities

• Welcome and assist clients and their pets in a friendly and professional manner.
• Manage front desk operations, appointments, and patient check‑ins and check‑outs.
• Answer phone calls, WhatsApp messages, emails, and client inquiries promptly.
• Schedule and coordinate veterinary appointments.
• Maintain accurate client and patient records.
• Handle payments, invoices, and basic administrative tasks.
• Communicate clearly with veterinarians, veterinary nurses, and other team members.
• Provide clients with general information about hospital services and appointment procedures.
• Follow up with clients regarding appointments, treatments, or other hospital requirements when needed.

Required profile

• Bachelor’s degree or diploma in a relevant field.
• Previous experience in reception, front desk, customer service, administration, or a veterinary/medical environment.
• Excellent English speaking and writing skills.
• Genuine love and compassion for animals.
• Flexibility to work shifts, weekends, or public holidays when required.

Required skills

What we offer

• A professional and supportive working environment.
• Opportunity to work with an experienced veterinary team.
• Career development and learning opportunities.
• Chance to contribute to excellent care for animals and their owners.