IT Support Officer

About the role

The IT Support Officer will provide day‑to‑day technical assistance to staff and teachers at Amman Academy, ensuring that classroom and office technology runs smoothly.

Key responsibilities

• Provide first‑line IT support to all school staff.
• Install, configure and maintain smartboards, computers, printers and other equipment.
• Assist users with Microsoft 365 applications and account management.
• Troubleshoot hardware, software and basic network issues.
• Maintain accurate IT inventory and documentation.
• Support classroom technology and assist teachers with digital learning tools.

Required profile

• Bachelor’s degree in Information Technology or a related field.
• Good communication skills and a willingness to learn.
• Alignment with the school’s values of creativity, integrity, well‑being, collaboration, respect, discipline and educational excellence.
• Ability to undergo required safeguarding and background checks.

Required skills

• Basic knowledge of Windows operating systems.
• Experience with Microsoft 365 suite.
• Fundamental networking concepts.
• Hardware installation and troubleshooting.