Manager, Renewals – Territory Accounts

About the role

We are seeking a dynamic Manager, Renewals – Territory Accounts to lead a team of Renewals Representatives. The focus is on customer retention, renewal performance, and protecting revenue while delivering an excellent customer experience.

Key responsibilities

• Manage, coach, and develop a team of Renewals Representatives supporting Territory Accounts.
• Achieve and exceed targets for renewals, customer retention, and revenue.
• Own renewal pipeline management and forecasting, providing visibility into opportunities and risks.
• Partner with Territory Sales, Customer Success, Sales Operations, and the Channel Team to align on priorities and growth opportunities.
• Collaborate with ecosystem partners and distributors to ensure effective coverage and execution.
• Identify expansion opportunities within renewing accounts and coordinate with appropriate sales teams.
• Develop team members for career progression through regular coaching and feedback.

Required profile

• 7+ years of experience in sales, renewals, account management, or a related commercial role within a B2B, SaaS, or technology environment.
• 5+ years of people‑management experience, preferably leading a quota‑carrying or customer‑facing commercial team.
• Proven track record of achieving or exceeding sales, renewal, retention, or revenue targets.
• Strong experience in pipeline management, forecasting, and performance management.

Required skills

• Salesforce or comparable CRM platform.