Associate Manager, VMI/CMI

About the role

Nestle Operational Services Worldwide is looking for an Associate Manager, VMI/CMI in Amman. The role is the main point of contact and advocate for VMI/CMI customers, ensuring accurate, timely execution and agreed levels of customer service and satisfaction. It covers the end-to-end replenishment process, using systems and processes to meet customer demand proactively.

Key responsibilities

• Deliver high-quality service and meet service fulfillment measures from the customer's perspective
• Analyse customer behaviour trends and out-of-stock risks proactively
• Use advanced planning, forecasting and replenishment techniques to drive sales and inventory levels at customer distribution centres, working with Demand and Supply Planning, Sales and Customer and Service Strategy
• Generate optimized replenishment orders in the Nestlé or customer VMI/CMI system, balancing inventory and service goals
• Work with DSP and COC to manage out-of-stock risks, for example by defining stock allocation rules for limited stock
• Manage the replenishment process end to end using data integrity reports on sales history, forecasts and stock holding at customer DCs, stores and Nestlé locations
• Contribute to the MBPC cycle and measure replenishment performance across stock holding locations
• Maintain the VMI/CMI technical solution, including data maintenance and inputs to the inventory management system (network changes, lead times, delivery expectations, new products)
• Optimize distribution costs with Physical Logistics, Demand and Supply Planning, Transportation and Supply Chain Analytics
• Execute strategies from the Operational Demand and Supply Review to allocate stock according to business and customer priorities, and embed customer centricity in operational meetings
• Engage professionally with customers to resolve stock replenishment issues and provide timely information so they can manage their stock
• Drive weekly and monthly reviews with internal and external stakeholders on key metrics such as DSC, freshness, DSA and optimization

Required profile

• 2-4 years of preferably operational experience in an order fulfillment role in a similar market or trade structure
• Operational experience in collaborative environments, supply chain functions such as Physical Logistics or Sales Support, and related business improvement projects is beneficial
• College or university degree required
• Preferred: people management experience and leading a team

Required skills

• Good knowledge of generating demand, supply chain and finance processes for pricing
• Understanding of logistics processes such as materials handling, picking, transport optimization and route determination
• Basic understanding of the O2C flow and business functions outside O2C
• Knowledge of supply chain end-to-end processes and customer service best practices