Fusion Dispatch Coordinator

About the role

An experienced Fusion Dispatch Coordinator is sought to manage the scheduling and dispatching of HVAC, refrigeration, electrical and plumbing service technicians. The role suits someone with hands-on experience with Fusion who thrives in a fast-paced service environment and can coordinate both emergency and scheduled service calls.

Key responsibilities

• Coordinate and dispatch technicians using Fusion
• Schedule emergency service calls and preventive maintenance visits
• Monitor technician routes, job progress and scheduling efficiency
• Update work orders, job statuses and customer records
• Communicate with customers about appointments and service updates
• Work with field technicians to ensure timely job completion
• Prioritise urgent requests while keeping daily operations efficient
• Support 24/7 service coverage by managing after-hours and emergency dispatch needs

Required profile

• Mandatory hands-on experience using Fusion dispatch software
• Experience coordinating residential and commercial service projects
• Previous dispatching experience in HVAC, refrigeration, plumbing, electrical or a similar field service industry
• Strong organisational and multitasking skills, excellent communication and problem-solving abilities
• Comfortable in a 24/7 service environment, with high attention to detail and ability to perform under pressure

Preferred qualifications

• Experience with field service management platforms such as Fusion
• Knowledge of service dispatch best practices and technician scheduling
• Experience handling emergency service operations