Branch Support Assistant

About the role

UNRWA, a UN agency assisting Palestine refugees, is recruiting a Branch Support Assistant in Jordan. The post reports to the Branch Manager and handles administrative functions and loan applications within the set guidelines and procedures, receiving general guidance on policy, standards and performance from the field's administrative officer. The appointment is limited to the UNRWA Programme Microfinance - Jordan and is a limited duration contract (up to 1 year, renewable).

Key responsibilities

• Maintain and coordinate the branch's administrative operations, including personnel, supply, security and maintenance.
• Maintain staff records (attendance, leaves) and coordinate personnel requests to the MD National Office.
• Maintain the branch's archiving system, keeping client files, loan applications, legal notifications and other records safe and retrievable.
• Draft branch documentation such as client contracts, notarial deeds, memoranda and programme documents.
• Check that loan contracts and supporting documents are complete, signed and notarized before sending them to the Branch Manager.
• Act as alternative branch cashier, receiving payments and issuing receipts when the MD Cashier is absent.
• Receive clients and visitors, direct them to the right staff, sort and distribute mail, and photocopy, collate and bind reports and training material.
• Schedule office meetings with the Branch Manager and carry out other assigned duties.

Required profile

• At least three years of experience in office work, data entry and processing in a computerized environment.
• Two years of post-secondary study in business and office practice, business administration or a related discipline.
• Residing in the duty station (Amman, Zarqa, Irbid, Jerash or Madaba).
• English at UN Level II reading, writing and listening, and Arabic at UN Level I in all four skills.

Required skills

• Excellent knowledge of computer processing skills, MS Office and other databases.
• Ability to work under pressure, with thoroughness and attention to detail.

Candidates are assessed through a technical test and a competency-based interview. Desirable qualifications include a bachelor's degree in business administration, customer service experience, knowledge of the context of Palestine refugees and UNRWA operations, and willingness to work beyond regular hours. Background checks are carried out for all recommended candidates.