Business Manager – South West (18.5 hrs, Permanent)

About the role

The Business Manager will support senior leadership across multiple functional areas within the South West region. Working on a 18.5‑hour week, this permanent position provides a strategic interface between senior managers, operational teams and external stakeholders.

Key responsibilities

• Monitor and report on performance metrics for the functional area.
• Identify and drive efficiency improvements and operational enhancements.
• Act as the primary point of contact for Information Assurance, Business Continuity and Workforce Planning.
• Oversee the implementation of new procedures and policies.
• Manage the estate portfolio and ensure compliance with regional and national Probation Service policies.
• Provide advice, support and sign‑posting to managers and staff across the function.

Required profile

• Experience supporting senior leadership in a public‑sector or civil‑service environment.
• Strong understanding of Probation Service policies and wider civil‑service procedures.
• Excellent communication skills with the ability to convey priority matters clearly.
• Proven ability to manage a small team, including diary managers and administrative officers.

Required skills

• Knowledge of Information Assurance principles.
• Understanding of Business Continuity planning.
• Workforce planning experience.

What we offer

• Permanent contract with a flexible 18.5‑hour work week.
• Opportunity to influence service delivery across a wide geographic area.
• Professional development within the Probation Service framework.