Case Manager - MHPSS Project for Children and Caregivers

About the role

UOSSM USA, a humanitarian health organization working in Mental Health and Psychosocial Support (MHPSS), is running a 2.5-month project in Amman, Jordan, for children with complex medical conditions (cardiac and renal/dialysis cases) and their accompanying caregivers who are in Jordan for treatment. The project reaches 200 beneficiaries (55 children and 145 caregivers) through a stepped-care model, and the two Case Manager positions report to the MHPSS Officer. The contract is 2.5 months, extendable depending on funding, full-time.

Key responsibilities

• Support the administration of initial psychosocial screening (K10/SDQ) and review screening findings and referrals together with professional judgment and observation.
• Conduct comprehensive needs assessments for children and caregivers identified as needing individualized follow-up.
• Develop individualized Case Management plans with the child/family and follow up regularly on progress.
• Coordinate access to services and facilitate referrals to MHPSS, protection, medical, social or specialized services.
• Maintain confidential case files and update documentation according to project standards.
• Take part in case conferences and coordination meetings with the team, partners and site staff.
• Identify and report protection and safeguarding concerns immediately through the agreed procedures.
• Contribute to monitoring, data collection and reporting, and perform other related duties assigned by the supervisor.

Required profile

• Bachelor's degree in Psychology, Social Work, Counseling or a related field.
• At least 2 years of experience in Case Management, preferably with children and families in humanitarian settings.
• Knowledge of child protection principles, confidentiality and referral pathways in Jordan.
• Good communication and documentation skills in Arabic; working English.

Required skills

• Experience with standardized screening tools is an asset.
• Assessment, empathy and active listening, documentation, teamwork, coordination with service providers, and the ability to work with families under stress.

To apply, candidates must complete the online application form and attach their CV, which will be kept strictly confidential; only shortlisted candidates will be contacted. The application deadline is 5 November 2026.