Clinical Quality & Patient Safety Officer

About the role

The Clinical Quality & Patient Safety Officer develops, implements and monitors programmes and processes that ensure safe, effective and high-quality clinical care. The role ensures compliance with regulatory requirements, internal quality standards and best practice guidelines, and fosters a culture of safety, learning and continuous improvement across all clinical services.

Key responsibilities

• Quality management and clinical governance: build and maintain a clinical quality framework aligned with national regulations, accreditation standards and company policy; oversee clinical policies, protocols and SOPs; audit clinical documentation, patient records and service delivery; monitor performance indicators and prepare quality reports for senior management.
• Patient safety: lead patient safety initiatives, manage incident reporting and investigate incidents, coordinate root cause analyses, develop corrective and preventive action plans and promote open communication about safety issues.
• Compliance: ensure clinical practices meet Ministry of Health regulations, professional licensing requirements and telemedicine standards; prepare for external inspections, audits and accreditation; keep up to date with healthcare regulations and patient safety guidelines.
• Training and capacity building: design and deliver training on quality improvement, patient safety and risk management, support adherence to best practice and promote continuous professional development.
• Data analysis and reporting: collect and analyse quality and safety data, produce monthly, quarterly and annual reports, and present findings and recommendations to leadership.

Required profile

• Bachelor's degree in Medicine, Nursing, Pharmacy or another healthcare field (required).
• Master's degree in Healthcare Quality, Patient Safety, Public Health or equivalent (preferred).
• Minimum 3-5 years of experience in clinical quality management, patient safety or healthcare governance.
• Experience in telemedicine or digital health is an advantage.
• Familiarity with national and international accreditation standards such as CBAHI and JCI.

Required skills

• Knowledge of quality improvement methodologies such as PDSA and Six Sigma.
• Analytical, problem-solving and decision-making skills.
• Communication and training facilitation skills.
• Ability to work with multidisciplinary teams and attention to detail.