Customer Care Agent (Short‑Term Contract)

About the role

Syarah is looking for a Customer Care Agent to join its team on a three‑month contract. You will act as the primary point of contact for customers, handling inquiries via voice or text and ensuring a smooth, pleasant car‑buying experience.

Key responsibilities

• Respond to customer inquiries about products and services through phone, chat or email.
• Create and maintain accurate customer account records.
• Listen actively to identify the root cause of issues and provide timely solutions.
• Escalate complex cases to management with full context.
• Follow up on previous interactions to anticipate needs and suggest additional services.
• Collaborate with internal departments to resolve customer problems efficiently.

Required profile

• Willingness to work flexible shifts, including evenings, weekends or holidays.
• Readiness to complete pre‑hire training and on‑the‑job coaching.
• Excellent listening skills and an empathetic communication style.
• Strong dedication to customer satisfaction.
• Basic familiarity with computer software and office systems.
• Ability to multitask in a fast‑paced environment while staying customer‑focused.
• Knowledge of Syarah’s automotive products and services is a plus.

Required skills

What we offer

• Three‑month fixed‑term contract with the possibility of extension.
• Comprehensive training on Syarah’s platform and processes.
• Opportunity to work in a fast‑growing digital automotive marketplace.