Customer Experience Agent – Jordan

About the role

The Customer Experience Agent/Associate will support Maersk’s customers in Jordan after they are onboarded. The role focuses on managing customer channels, handling cases, and ensuring smooth onboarding and relationship management. Maersk values diversity and inclusion, offering an equal‑opportunity workplace.

Key responsibilities

• Manage customer communication channels and respond promptly to inquiries.
• Handle case management, including contract administration and dispute resolution.
• Assist with customer onboarding processes and maintain ongoing relationships.
• Perform skilled administrative and operational tasks to support the customer experience team.
• Escalate non‑routine problems to senior colleagues or supervisors when necessary.
• Follow standardized work routines while exercising independent judgment within defined guidelines.

Required profile

• Entry‑level candidate with limited prior job and business knowledge.
• Ability to work under supervision while applying independent judgment.
• Strong willingness to learn, follow procedures, and adapt to process changes.
• Good communication skills and a customer‑focused attitude.

Required skills