Customer Sales & Service Officer

About the role

The Customer Sales & Service Officer leads daily operations of an Emirates retail store in Jordan, ensuring a seamless and premium customer experience while driving commercial performance. You will be the on‑site decision‑maker, responsible for sales optimisation, service excellence, and team development.

Key responsibilities

• Manage day‑to‑day store operations, maintaining efficiency, service standards, and compliance with Emirates policies.
• Implement the store’s sales strategy, using sales tools and insights to maximise direct sales, upselling and cross‑selling of Emirates products and services.
• Lead, mentor and develop a diverse retail team, fostering motivation, engagement and continuous performance improvement.
• Ensure brand image, uniform standards and store presentation consistently reflect Emirates’ identity.
• Act as the final escalation point for customer concerns, resolving issues promptly while upholding service integrity.
• Monitor and analyse store performance, customer insights and operational trends to refine sales and service strategies.
• Maintain strict compliance with financial controls, regulatory requirements and accountable document management.

Required profile

• Graduate in business, hospitality or a related field (preferred).
• Minimum 2 years experience in luxury retail, hospitality or store leadership.
• Proven ability to inspire, develop and lead diverse teams.
• Strong understanding of digital retail tools, CRM systems and analytics.
• Experience in airline sales or contact‑centre environments.
• Legal right to live and work in Jordan.

Required skills

What we offer

• Competitive salary package.
• Opportunity to work with a global premium airline brand.
• Dynamic retail environment with career development prospects.