Customer Success Account Manager (Early Career)

About the role

Microsoft is hiring an early-in-career Customer Success Account Manager (CSAM) based in Amman, Jordan, starting in January 2027. This is a talent-engine role for candidates with limited professional experience: CSAMs are AI-first, become customer-facing from month three, and grow through structured cohorts and community. They work in a pod model under the direction of senior CSAMs and a Manager, covering a shared portfolio of accounts.

Key responsibilities

• Execute standardized executive partnership, solution health, cloud adoption and AI acceleration tasks under the guidance of senior CSAMs or CSU leaders, and support agent and Copilot adoption across the pod's accounts.
• Maintain up-to-date account context, synthesize account signals, detect risks, milestones and recurring blockers, and track delivery and milestone progress with partners and CSAs.
• Map dependencies across workloads and milestones, proactively flag drift, and coordinate remediation follow-ups across internal teams.
• Monitor reactive support signals (case volume, aging, repeat drivers) across the portfolio, aggregate trends and surface early escalation warnings.
• Track follow-through on Support, IM and Service Manager commitments and distill reactive noise into CSAM-ready insights.

Required profile

• Bachelor's degree (any discipline) or equivalent early-career experience.
• 0-2 years of professional experience in program management, customer-facing operations, technology delivery or analytics.
• Demonstrated comfort with AI tools and AI-first ways of working.
• Fluency in English and Arabic (written and verbal) is mandatory.
• Legally authorised to work in Amman, Jordan; relocation expenses are not provided.
• Preferred: coursework or experience in program management or business operations, exposure to enterprise software, cloud platforms or B2B customer success, and experience in pod, squad or matrixed teams.