Customer Success Specialist

About the role

We are looking for a full‑time Customer Success Specialist to join our on‑site team in Zarqa. You will help clients get the most out of our e‑commerce platform, providing strategic guidance and marketing insights that drive growth.

Key responsibilities

• Act as a growth partner for clients, advising on store optimization and visibility.
• Analyze usage data and key metrics such as NPS, retention rate, and churn rate.
• Develop and deliver strategic recommendations to improve client retention and sales.
• Provide ongoing support and training to ensure clients maximize platform value.
• Collaborate with internal teams to relay client feedback and drive product improvements.

Required profile

• Strong knowledge of marketing principles, SEO, and Google Search Console.
• Advanced analytical mindset with experience tracking performance metrics.
• Excellent communication, presentation, and interpersonal skills.
• Proven ability to build long‑term client relationships and drive satisfaction.
• Fluent in English (B2/C1 level).
• Based in Zarqa or able to commute to the office.

Required skills

• SEO
• Google Search Console