Customer Support Specialist (Arabic & English)

About the role

We are a well‑established support company delivering back‑office solutions for the financial sector. We are expanding and need a motivated, energetic individual to join our team as a bilingual Customer Care Agent, handling English and Arabic inquiries.

Key responsibilities

• Assist customers via phone, email, online chat, and social networks, providing clear information about our products and services.
• Represent the company professionally in all interactions and adhere to internal quality standards.
• Handle complaints, offer appropriate solutions within set time limits, and follow up to ensure resolution.
• Maintain a friendly, respectful attitude in line with ethical principles.
• Contribute to team success by completing related tasks as needed.

Required profile

• Fluent in Arabic and English.
• Available for full‑time work on a rotating schedule from 7 AM to 10 PM, including weekends and holidays.
• Strong communication and interpersonal abilities.
• High adaptability to client needs and excellent self‑organization.
• Genuine interest in learning about finance.
• Own a personal computer suitable for remote work.

Required skills