Executive Housekeeper I

About the role

The Executive Housekeeper I oversees daily housekeeping, recreation/health club, and laundry operations (if applicable) at a hotel property in Amman. The role ensures guest rooms, public areas, and employee spaces are clean, well‑maintained, and meet brand standards while supporting guest and employee satisfaction.

Key responsibilities

• Coordinate guest‑room status updates with the Front Desk and collaborate with Engineering on maintenance needs.
• Supervise the general cleaning schedule, assign work based on room turnover lists, and manage inventory of supplies and uniforms.
• Lead daily housekeeping shift operations, enforce policies, and conduct inspections of guestrooms and public spaces.
• Assist with ordering of guestroom supplies, cleaning products, and uniforms.
• Monitor departmental expenses, understand budget impacts, and help achieve financial targets.
• Address guest complaints, promote excellent service, and drive continuous improvement.
• Participate in HR activities such as staffing, accident investigations, and disciplinary procedures.

Required profile

• High school diploma or GED with at least 2 years of housekeeping or related experience, OR a 2‑year degree in Hotel & Restaurant Management, Hospitality, Business Administration, or a related field.
• Strong organizational skills and ability to manage multiple tasks in a fast‑paced environment.

Required skills