Front Desk Agent / Receptionist

About the role

The Front Desk Agent/Receptionist welcomes guests, manages check‑in and check‑out, and ensures a smooth, personalized experience at Mövenpick Hotel Amman.

Key responsibilities

• Greet guests warmly, provide information on hotel facilities and local attractions, and handle inquiries.
• Process registrations, room assignments, check‑in/check‑out, payments and maintain accurate guest records in the PMS.
• Handle guest requests, complaints and follow‑up to ensure satisfaction.
• Coordinate with Housekeeping, Reservations, Engineering and other departments for seamless operations.
• Manage cash and credit‑card transactions, post charges accurately and monitor guest accounts.
• Maintain confidentiality, report maintenance or safety issues, and complete required Front Office reports.

Required profile

• High school diploma; hospitality or tourism education is a plus.
• Previous front desk or receptionist experience in a hotel is preferred.
• Strong attention to detail, organizational and time‑management skills.
• Excellent interpersonal and communication abilities, with a professional appearance.
• Ability to work flexible shifts, including weekends and public holidays.