Front Desk/Reception Agent

About the role

The Front Desk/Reception Agent will be the first point of contact for guests at Fairmont Amman, delivering professional and friendly service while managing daily front‑office operations.

Key responsibilities

• Greet, check‑in and settle guest accounts, ensuring all service standards are met.
• Maintain accurate daily transaction records, handle cash, currency exchange and balance the float.
• Respond promptly to guest requests, questions and concerns.
• Promote a collaborative team environment and uphold internal and external customer‑service standards.
• Follow all department policies, procedures and service standards.
• Perform additional tasks assigned by management and provide coverage for absent team members.

Required profile

• Fluent in English (both spoken and written); additional language is a plus.
• Previous experience with a Property Management System is advantageous.
• Proficient with the Windows Office Suite.
• Ability to multitask in a fast‑paced environment while remaining calm and courteous.
• Strong interpersonal and problem‑solving abilities.
• Physical ability to stand for at least 8 hours per shift.

Required skills

• Microsoft Office Suite
• Property Management System (PMS)

What we offer

• Opportunities for growth and learning within the Accor hospitality group.
• A supportive environment that values diversity and personal development.