Front Office Manager II

About the role

The Front Office Manager II leads all front office functions, overseeing the Bell staff, switchboard, guest services/front desk, and retail/gift shop operations. This senior role ensures smooth guest arrivals and departures while driving both guest satisfaction and financial performance.

Key responsibilities

• Lead and develop the Guest Services team, fostering trust, collaboration, and high performance.
• Manage day‑to‑day front office operations, maintaining quality standards and meeting customer expectations.
• Set, monitor, and achieve performance, budget, and team goals for the department.
• Conduct regular department meetings and communicate clear objectives to staff.
• Review staffing levels to align service delivery with operational and financial targets.
• Control department expenses to meet or exceed budgeted goals.
• Ensure compliance with all hotel policies, procedures, and regulatory requirements.

Required profile

• High school diploma or GED with at least 4 years of guest services/front desk experience, OR a 2‑year degree in Hotel & Restaurant Management, Hospitality, Business Administration, or related field with 2 years of experience.
• Proven leadership ability, integrity, and a results‑oriented mindset.
• Strong interpersonal and communication skills to influence and motivate staff.

Required skills

What we offer

• Opportunity to lead a key department in a dynamic hospitality environment.
• Competitive compensation and benefits package.
• Professional development and career growth prospects.