Guest Experience Expert

About the role

The Guest Experience Expert creates memorable, personalized experiences for guests throughout their stay at Westin Saraya Aqaba Resort & Spa. Working on the resort floor, you will proactively address guest needs, guide them to local highlights, and ensure every interaction feels seamless and welcoming.

Key responsibilities

• Assist guests with check‑in, check‑out and any in‑stay requests.
• Provide information about resort amenities, local attractions and wellness programs.
• Process operational tasks, complete reports and handle guest transactions efficiently.
• Maintain a safe, clean and professional work environment.
• Move, lift and carry objects up to 10 lb as needed to support guest services.

Required profile

• High school diploma or equivalent.
• No prior work experience required.
• Ability to stand, walk or sit for extended periods.
• Strong commitment to confidentiality, company policies and quality standards.

Required skills

• Basic computer literacy for reporting and transaction processing.

What we offer

• Full‑time, on‑site position in a leading international hospitality brand.
• Equal‑opportunity workplace that values diversity and inclusion.
• Wellness‑focused culture encouraging personal well‑being.
• Opportunities for growth within Marriott International.