Guest Experience Expert – Receptionist

About the role

As a Guest Experience Expert – Receptionist you will be the first point of contact for guests staying at our property in Amman. You will create memorable experiences by handling check‑in and check‑out, responding to guest requests, and sharing local highlights.

Key responsibilities

• Process guest arrivals and departures efficiently and accurately.
• Address guest inquiries, requests, and concerns throughout their stay.
• Complete operational reports and documentation as required.
• Promote local attractions and provide personalized recommendations.
• Maintain a safe, clean, and welcoming front‑desk environment.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior hospitality experience required.
• Ability to stand, walk, and move for extended periods.
• Capable of lifting, carrying, or moving objects up to 10 lb without assistance.
• Commitment to following company policies, confidentiality, and professional appearance.

Required skills

What we offer

• Opportunity to work with a global hospitality leader.
• Inclusive, equal‑opportunity workplace that values diversity.
• Training and development pathways within Marriott International.