Guest Relations Agent

About the role

The Guest Relations Agent is the first point of contact for guests at Fairmont Amman. Reporting to the Front Office Manager, you will deliver the highest level of service, ensuring a warm welcome, smooth check‑in/out, and assistance throughout each stay.

Key responsibilities

• Greet arriving guests, settle accounts and provide assistance during their stay.
• Maintain a constant presence at the Reception/Front Desk throughout the shift.
• Enroll new loyalty members and update certificates when applicable.
• Drive revenue by up‑selling room brands and promoting Fairmont standards.
• Adhere to health, safety and emergency procedures.
• Cover additional duties in the absence of team members as assigned by the manager.

Required profile

• Fluent in English (verbal and written); additional language is a plus.
• Ability to multitask in a fast‑changing environment while staying calm.
• Flexible availability for varying work hours.
• Hospitality diploma or related education is an asset.
• Prior customer‑service experience preferred.
• Accurate cash handling skills.

Required skills

• Proficiency with Micros‑Fidelio front‑office system.
• Competence in Windows operating environment.
• Experience with Microsoft Office Suite.

What we offer

• Opportunity to work with a leading luxury hotel brand.
• Professional development within the Accor hospitality network.
• Dynamic, multicultural work environment.