Housekeeping Manager

About the role

JW Marriott is hiring a Housekeeping Manager in Sweimeh, Jordan, responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. The manager directs and works with employees to make sure guestrooms, public spaces and employee areas are clean and well maintained, completes inspections, holds people accountable for corrective action and helps ensure guest and employee satisfaction while staying within the operating budget.

Key responsibilities

• Manage housekeeping operations and budgets: verify guest room status is passed to the Front Desk in time, inspect rooms daily, prepare work assignments and inventory supplies
• Supervise daily shift operations and ensure compliance with housekeeping policies, standards and procedures
• Train new room attendants, schedule staff, track time and attendance and supervise staffing levels
• Handle guest problems and complaints, take part in corrective action plans and promote continuous improvement
• Apply fair and consistent disciplinary procedures and recognise good performance

Required profile

• High school diploma or GED, with 2 years of experience in housekeeping or a related field
• OR a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or a related major, with no work experience required