Infrastructure Analyst

About the role

Citi is seeking an experienced IT Support Specialist to provide comprehensive end‑user computing support and operational administration across its enterprise technology environment. The role involves diagnosing and resolving hardware, software, and connectivity issues while ensuring seamless batch processing and scheduled operations.

Key responsibilities

• Diagnose and resolve technical issues for laptops and desktop PCs, including hardware, software, OS, peripherals, network connectivity and standard applications.
• Ensure successful completion of data loads, batch processing and scheduled operational activities.
• Participate in testing activities, creating, executing and documenting test scripts and results.
• Execute project plan tasks and contribute to technology initiative deliveries.
• Engage in control and governance activities such as risk assessments, audits, business continuity exercises and compliance reviews.

Required profile

• Proven experience in Technology Infrastructure, End User Computing or IT Support.
• Strong analytical, diagnostic and problem‑solving skills.
• Ability to communicate technical concepts clearly to non‑technical stakeholders.
• Excellent command of English (reading, writing, verbal).
• Bachelor's degree in Information Technology, Computer Science, Engineering or related discipline.

Required skills

• Hands‑on support and troubleshooting of laptops and desktop PCs.
• Operating system troubleshooting (Windows).
• Hardware and peripheral diagnostics.
• Network connectivity troubleshooting.
• Batch processing and data load operations.