Integration Specialist
ZenHR · Amman
وصف الوظيفة
About the role
ZenHR, an award-winning cloud-based HRMS serving employers across the MENA region, is looking for an Integration Specialist. You will be the main point of contact for customers facing technical challenges and the go-to expert for implementing their integrations, diagnosing and resolving issues and guiding customers through integration processes so they get a seamless experience with the company's API offerings.
Key responsibilities
- Provide technical support for customers integrating the platform with third-party tools via APIs
- Implement customer integrations by setting up, configuring and customizing workflows
- Troubleshoot API functionality, data exchange and integration workflow issues
- Guide customers through setup and configuration with clear instructions
- Collaborate with engineering and product teams on complex issues
- Document customer interactions, challenges and solutions in the support system
- Create and maintain knowledge base articles and FAQs
- Suggest improvements to the customer experience and integration processes
- Maintain professional communication with customers and take part in team meetings and training
Required profile
- Bachelor's degree in Software Engineering, Computer Science or a related field
- 3 years of hands-on experience in NetSuite ERP implementation or Microsoft Dynamics
- Experience designing and implementing integration solutions for complex software systems
- Customer support experience, preferably in a technical role
- Hands-on experience implementing and troubleshooting API integrations
Required skills
- Familiarity with RESTful APIs, JSON and webhooks
- Strong troubleshooting skills and the ability to explain technical concepts to non-technical users
- Basic knowledge of Python, JavaScript or similar (preferred but not required)
What we offer
- Flexible working hours and a remote/work-from-home option
- Health insurance coverage from day one
- Online and in-person mental health sessions
- A supportive work atmosphere and great colleagues
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ZenHR
Amman