Member Services Team Member

About the role

Access, a health insurance claims management company serving global workforces and individuals seeking international coverage and travel support, is hiring a full-time, on-site Member Services Specialist in Amman. The role is rotational and covers 24/7 hours, supporting members through their healthcare journey and ensuring a high standard of service.

Key responsibilities

• Manage member calls, requests and inquiries professionally and empathetically
• Support members with healthcare-related requests and cases
• Process claims accurately and efficiently
• Resolve issues and give members timely updates
• Maintain clear and accurate case records
• Coordinate with internal teams and healthcare providers when needed
• Ensure a positive and professional member experience

Required profile

• Bachelor's degree in a medical-related field
• Excellent verbal and written communication in Arabic and English
• Strong customer service, communication and problem-solving skills
• Ability to work under pressure in a fast-paced, team-oriented environment
• Willingness to work rotational shifts in a 24/7 operation
• Previous experience in healthcare, insurance or customer service is an advantage; fresh graduates are welcome

Candidates apply by sending their CV to the company.