Multi-Property Reservations Agent – Full‑Time

About the role

The Multi-Property Reservations Agent is responsible for handling reservation requests, changes, and cancellations for guests across multiple hotel properties. This full‑time role ensures accurate booking information, provides exceptional service, and supports revenue optimization.

Key responsibilities

• Process reservation requests, modifications, and cancellations received via phone, fax, or mail.
• Identify guest needs, verify room availability, rates, and explain guarantee, special rate, and cancellation policies.
• Document special requests and accommodate guest preferences.
• Apply sales techniques to maximize revenue and input correct codes for complimentary rooms, employee discounts, travel‑agent rates, and wholesale reservations.
• Escalate guest concerns following proper procedures and maintain confidentiality of proprietary information.
• Maintain professional appearance, adhere to company policies, and support a positive guest experience.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work experience required.
• Ability to lift, carry, push, or pull objects up to 10 pounds.
• Strong communication skills and professional telephone etiquette.
• Commitment to quality assurance standards and teamwork.

Required skills