Operations Assistant

About the role

Turbo Pay is a next-generation electronic payment platform that connects businesses, employees, customers and charities through digital solutions. It is looking for an Operations Assistant to coordinate daily collection operations, support drivers and field teams, manage schedules and routes, and keep operational records and reports accurate.

Key responsibilities

• Coordinate daily collection operations and field activities, follow up with drivers and escalate issues to management
• Monitor driver attendance and daily activities, and follow up on delays and missed pickups
• Prepare daily and weekly collection schedules and update routes with drivers and supervisors
• Support warehouse coordination, inventory records and stock movement
• Ensure collected materials meet quality standards and report non-compliance
• Prepare daily operational reports on collection volumes, driver activity, missed pickups, delays and inventory movement
• Follow up on administrative tasks and coordinate with procurement, logistics and administration
• Maintain communication with drivers, warehouse staff, suppliers and management, and respond to urgent issues

Required profile

• Bachelor's degree in Business Administration, Project Management, Engineering, Logistics, Supply Chain Management or a related field
• Minimum 2-5 years of experience in operations coordination, logistics, supply chain, administration, FMCG or related fields
• Ability to work in a high-pressure, field-based role (up to 12 hours per day, 6 days per week)
• Experience coordinating drivers, field teams or operational activities is preferred
• Willingness to travel to multiple countries in the Gulf region and availability 24/7 for emergencies
• Fluent in Arabic and English; a valid Jordanian driving licence is preferred

Required skills

• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Experience using WhatsApp, Google Maps and reporting tools for operational coordination