Part‑time English‑speaking Customer Service Representative

About the role

We are seeking a part‑time English‑speaking Customer Service Representative to join WUDUH’s Jordanian hub. The role involves handling inbound and outbound customer contacts, providing clear and empathetic support for our financial settlement programs, and ensuring compliance with company standards.

Key responsibilities

• Handle incoming customer inquiries via phone and email, and proactively follow‑up as needed.
• Resolve program‑related issues, provide accurate information, and escalate complex cases.
• Keep up‑to‑date with product and service updates through self‑directed learning and team meetings.
• Communicate clearly and professionally, practicing active listening and empathy.
• Educate customers on program features, policies, and self‑service options.
• Adhere to company policies, manage time effectively, and prioritize tasks to meet service standards.

Required profile

• Diploma in Business Administration, Communications or a related field; Bachelor’s degree is a plus.
• Less than one year of experience; experience in a high‑volume call‑center environment is preferred.
• Fresh graduates and students are encouraged to apply.
• Strong problem‑solving ability and capacity to de‑escalate tense situations.

Required skills