People, Culture & Quality Manager

About the role

The leading insurance company is looking for an experienced People, Culture & Quality Manager to shape a high‑performance culture, drive employee experience, and embed continuous improvement across the organization.

Key responsibilities

• Lead and evolve the People, Culture & Quality function in line with strategic priorities.
• Oversee talent acquisition, development, succession planning and workforce capability initiatives.
• Strengthen employee engagement, collaboration, accountability and continuous learning.
• Implement, monitor and measure the effectiveness of people, culture, quality and organizational initiatives.
• Coordinate company policies, procedures and performance‑improvement actions.
• Manage performance‑management processes and support managers in building high‑performing teams.
• Develop and track people‑related metrics, workforce insights and quality indicators.
• Provide expert guidance on employee‑relations matters and ensure compliance with labor laws and regulations.
• Promote quality, service excellence and continuous improvement within employee experience and internal processes.

Required profile

• Bachelor’s degree in HR, Business Administration, Psychology, Management, Quality Management or related field (Master’s preferred).
• Minimum 10 years of relevant experience, including at least 5 years in a managerial or leadership role.
• Proven experience in People & Culture, Talent Management, Employee Engagement, Performance Management and organizational change.
• Strong knowledge of labor law, social security regulations and HR best practices.
• Experience in regulated industries such as Insurance, Banking, Financial Services, Healthcare or Telecommunications is a plus.
• Professional certifications or documented experience in Change Management, Quality Management, Talent Management, Leadership Development or Human Resources Management are highly desirable.

Required skills

• Leadership, communication and facilitation.
• Analytical and stakeholder‑management capabilities.
• Ability to lead cross‑functional initiatives and drive sustainable organizational improvement.