Presales Delivery Service Designer

About the role

Act as the point of contact for SITA's Delivery team, providing bid support across product and service solution lines. Design solutions, cost them, and ensure delivery models align with customer needs.

Key responsibilities

• Design and cost project and delivery solutions for standard, customized, and complex bids.
• Represent Delivery in bid processes, supporting customer communications, presentations, and negotiations.
• Collaborate with bid managers, product management, and service teams to define delivery components and create proposal templates.
• Develop and issue RFPs to service partners, negotiate contracts, and manage supplier relationships.
• Study and qualify delivery requirements, define optimal cost and integrated delivery models, and support service improvement initiatives.

Required profile

• 2‑5 years experience in service design or delivery within the airport/airline or IT services industry.
• Experience in bid support/pre‑sales roles.
• Technical background in IT and service management.
• Educated to degree level or equivalent.
• ITIL Foundation certification.

Required skills

• Service design processes
• Bid management
• Project management awareness
• Supplier relationship management
• ITIL Foundation knowledge

What we offer

• Flexible work arrangements including remote days and location flexibility.
• Employee wellbeing programs and professional development resources.
• Competitive benefits aligned with local markets.