Processes Reengineering & Procedures Clerk

About the role

The Bank of Jordan is looking for a detail‑oriented Processes Reengineering & Procedures Clerk to join the Operational Excellence department. You will help develop, modify and manage procedural documentation that supports the bank’s operations and strategic initiatives.

Key responsibilities

• Develop and modify procedures for new products, systems, and projects, and enter them into the Procedures Management System.
• Design and update workflow diagrams and related forms based on approved process flows.
• Respond to employee inquiries about new or amended procedures and ensure clear communication.
• Participate in strategic projects, workshops with Compliance and Risk, and business continuity activities.
• Monitor adherence to procedures, address observations from supervisors, and support emergency response teams.

Required profile

• Bachelor’s degree in Administrative and Banking Sciences or a related field.
• Minimum two years of practical experience in banking operations or a similar field.
• High level of accuracy, attention to detail, and ability to work under pressure.
• Strong communication and interpersonal skills.

Required skills

• Good computer skills and ability to work with various systems and applications.
• Good command of the English language.